Show up. Stay human. Be remembered.
AI + human agents across WhatsApp, Instagram, web and voice — one shared context. Answer every customer in under 150ms, at 25,000+ concurrent calls a minute, with 98.8% AI accuracy.
How Brands Turn Every Customer Conversation Into Revenue
Konne CX is Whilter’s customer engagement platform — AI + human agents across WhatsApp, Instagram, web chat, and voice, all sharing one context. Answer every customer in under 150ms, at 25,000+ concurrent calls a minute, with 98.8% AI accuracy — so no conversation (or sale) gets missed.
Answer everyone, instantly — at scale.
One conversation, every channel.
Omnichannel. Unified. Intelligent. Konne carries one continuous thread across every place your customer talks to you — so the context never resets and the brand never forgets.
From a WhatsApp ping to a human answer.
Meta-Verified API · low-latency engine · industry-trained AI. Every message runs the same path — and lands a reply before a traditional queue would have even picked up.
- IN
WhatsApp user
Customer opens a thread on the channel they already use.
- API
WhatsApp Business API gateway
Meta-Verified API receives the message securely.
- AI
Konne × Whilter brain engine
Low-latency engine, industry-trained, replies in under 150ms.
- OUT
Voice agent — AI + human
AI handles volume; a human steps in for nuance, same context.
What Konne does.
Global Reach
WhatsApp, Instagram, web chat and voice — wherever your customer already is.
AI + Human Hybrid
AI handles volume; humans handle nuance. Seamless handoff, one shared context.
Instant Response
Zero-latency replies under 150ms. No queue, no hold music, no missed conversation.
Meta-Verified API
Official Meta Business API — green-tick trust on every WhatsApp thread.
Real-time Analytics
Conversation intelligence feeding back into the engine, live.
Unified Inbox
Every channel, one thread, zero context loss between sessions.
Chat-led purchase, closed in the thread.
Conversation Commerce means buying and selling that happens inside a messaging thread — WhatsApp, Instagram, voice — instead of a search-and-click funnel. Konne keeps the offer, the context, and the brand voice in one place, so the sale closes where the conversation already is.
- Context-aware purchase flows that carry the customer from question to checkout
- AI answers instantly under 150ms; a human steps in for the high-value moment
- Meta-Verified WhatsApp — green-tick trust on every prompt
One continuous guest thread.
Pre-stay, in-stay, post-stay — one guest journey, one unbroken conversation. Konne holds the context across every touch so the guest never repeats themselves and the property never loses the thread, from the first enquiry to the post-stay follow-up.
- Pre-stay: enquiry, booking and upsell in the channel the guest already uses
- In-stay: requests answered instantly, AI to human in one context
- Post-stay: follow-up and re-engagement on the same thread
Konne vs traditional contact centers
| Traditional contact center | Konne CX | |
|---|---|---|
| Response latency | IVR queue + hold time — minutes | Under 150ms — no queue |
| Omnichannel context | Siloed per channel; context lost on transfer | One shared context across WhatsApp, Instagram, web chat and voice |
| AI + human | Either a bot or a person — abrupt handoff | AI for volume, human for nuance — seamless handoff |
| Concurrency | Capped by headcount and lines | 25,000+ concurrent calls a minute |
| Answer accuracy | Varies by script and agent | 98.8% AI accuracy, industry-trained |
Built for scale, and for your policy.
Encryption and data-compliance controls, real-time LLM monitoring, and AI benchmarking — independently attested. Deploy it the way your security team needs.
Definition
- Conversation Commerce
- Buying and selling that happens inside a messaging thread (WhatsApp, Instagram, voice) instead of a search-and-click funnel.
Frequently asked questions
What is Konne CX?
Konne CX is Whilter’s customer engagement platform — AI and human agents across WhatsApp, Instagram, web chat and voice, all sharing one context. It answers every customer in under 150ms, at 25,000+ concurrent calls a minute, with 98.8% AI accuracy. Konne CX is the Nurturing engine of Whilter.AI, working alongside ElevateOS for acquisition and Charp.ai for retention.
How does Konne turn conversations into revenue and reduce missed bookings?
By answering instantly on the channels customers already use, no conversation — or sale — falls into a queue and gets abandoned. Replies land in under 150ms even at 25,000+ concurrent calls a minute, so a missed call is no longer a missed booking. This is Conversation Commerce: the purchase happens inside the thread.
How do AI and human agents work together?
AI handles volume and answers the routine questions instantly with 98.8% accuracy; a human agent steps in for nuance and high-value moments. The handoff is seamless because both share one continuous context — the customer never repeats themselves and the thread never resets.
Which channels does Konne unify?
WhatsApp, Instagram, web chat and voice — all in one shared context through a single unified inbox. WhatsApp runs on the official Meta-Verified Business API, so every thread carries green-tick brand trust.
Is my customer data secure, and where is it hosted?
Yes. Konne ships with encryption, data-compliance controls and real-time LLM monitoring, and is independently attested to ISO 27001, SOC 2 and GDPR. Deployment is flexible: managed-shared, dedicated tenant, on-premise, or hyperscaler-under-your-own-cloud — so data residency follows your policy.
Is Konne enterprise-ready and built to scale?
Yes. Konne sustains 25,000+ concurrent calls a minute at under 150ms latency, with real-time LLM monitoring and AI benchmarking built in. It is the Nurturing engine of the Whilter.AI connected stack — see the case studies across the platform.