Every channel. One thread.
AI and human agents across WhatsApp, Instagram, web and voice — one shared context, answering in under 150ms.
How Brands Turn Every Customer Conversation Into Revenue
Konne CX is Whilter’s customer engagement platform: AI + human agents across WhatsApp, Instagram, web chat, and voice, all sharing one context. Answer every customer in under 150ms, at 25,000+ concurrent calls a minute, with 98.8% AI accuracy, so no conversation (or sale) gets missed.
Four channels. One context.
WhatsApp, Instagram, web chat and voice run the same path — and reply before a queue would have picked up.
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Global reach
WhatsApp, Instagram, web chat, voice.
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AI + human hybrid
AI for volume, humans for nuance.
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Instant response
Replies under 150ms, no queue.
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Meta-Verified API
Green-tick trust on every thread.
Answer everyone, instantly, at scale.
When the thread holds, revenue follows.
Personalised imagery and cohort journeys across the funnel.
Read the bigbasket caseVirtual try-on delivered on WhatsApp — 65% WhatsApp engagement.
Read the W for Woman case- 1
A message lands
WhatsApp, Instagram, web chat or voice — every channel enters the same thread.
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One API carries it
The official Meta-Verified Business API brings it in. Green-tick trust on every thread.
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The engine answers
Routing on one shared context, AI replies to routine questions in under 150ms with 98.8% accuracy.
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Humans take the nuance
High-value moments hand to an agent carrying the full context. The customer never repeats themselves; the thread never resets.
Where the thread sells.
Chat-led purchase, closed in the thread.
Buying and selling inside the messaging thread, not a search-and-click funnel.
- Context-aware flows from question to checkout
- Meta-Verified WhatsApp, green-tick trust
One continuous guest thread.
Pre-stay, in-stay, post-stay: one guest journey, one unbroken conversation.
- Enquiry, booking and upsell in one channel
- Requests answered instantly, AI to human
Konne vs traditional contact centers
| Traditional contact center | Konne CX | |
|---|---|---|
| Response latency | IVR queue + hold time, minutes | Under 150ms, no queue |
| Omnichannel context | Siloed per channel; context lost on transfer | One shared context across WhatsApp, Instagram, web chat and voice |
| AI + human | Either a bot or a person. Abrupt handoff | AI for volume, human for nuance. One shared context |
| Concurrency | Capped by headcount and lines | 25,000+ concurrent calls a minute |
| Answer accuracy | Varies by script and agent | 98.8% AI accuracy, industry-trained |
Your data, your perimeter.
Encryption, compliance controls and real-time LLM monitoring — independently attested to ISO 27001, SOC 2 and GDPR. Deploy where your policy says.
What is Conversation Commerce?
Conversation Commerce is buying and selling that happens inside a messaging thread (WhatsApp, Instagram, voice) instead of a search-and-click funnel.
Frequently asked questions
What is Konne CX?
Konne CX is Whilter’s customer engagement platform: AI and human agents across WhatsApp, Instagram, web chat and voice, all sharing one context. It answers every customer in under 150ms, at 25,000+ concurrent calls a minute, with 98.8% AI accuracy. Konne CX is the Nurturing engine of Whilter.AI, working alongside ElevateOS for acquisition and Snype for retention.
How does Konne turn conversations into revenue and reduce missed bookings?
By answering instantly on the channels customers already use, no conversation, or sale, falls into a queue and gets abandoned. Replies land in under 150ms even at 25,000+ concurrent calls a minute, so a missed call is no longer a missed booking. This is Conversation Commerce: the purchase happens inside the thread.
How do AI and human agents work together?
AI handles volume and answers the routine questions instantly with 98.8% accuracy; a human agent steps in for nuance and high-value moments. The handoff holds because both share one continuous context: the customer never repeats themselves and the thread never resets.
Which channels does Konne unify?
WhatsApp, Instagram, web chat and voice, all in one shared context through a single unified inbox. WhatsApp runs on the official Meta-Verified Business API, so every thread carries green-tick brand trust.
Is my customer data secure, and where is it hosted?
Yes. Konne ships with encryption, data-compliance controls and real-time LLM monitoring, and is independently attested to ISO 27001, SOC 2 and GDPR. Deployment is flexible: managed-shared, dedicated tenant, on-premise, or hyperscaler-under-your-own-cloud, so data residency follows your policy.
Is Konne enterprise-ready and built to scale?
Yes. Konne sustains 25,000+ concurrent calls a minute at under 150ms latency, with real-time LLM monitoring and AI benchmarking built in. It is the Nurturing engine of the Whilter.AI connected stack.